Versand

Thank you for choosing Handler Mobility. We are committed to delivering a seamless, premium experience from checkout to delivery. Our team works diligently to prepare and dispatch your order as quickly as possible. We appreciate your patience and trust.

Order Processing Times

In Stock Items
Once your order confirmation is received, we aim to begin processing promptly, with dispatch typically occurring shortly thereafter. 

Pre-Order Items
For pre-sale products, estimated shipping timelines are outlined on the respective product page.

Out-of-Stock Items
If an item is temporarily unavailable, please refer to the product page for the most up-to-date shipping information.

Track Your Order

Once your order has been dispatched from our warehouse, a confirmation email containing your tracking details will be sent to the email address provided at checkout.

If you do not receive this email or require assistance with your shipment, please contact us via our online contact portal. To ensure prompt support, kindly include the following information:

1. Full name used to place the order

2. Shipping address, including postcode 

3. Product purchased

Please note that once an order has been shipped, it cannot be intercepted at no additional cost. If you wish to cancel your order after dispatch, return shipping fees and applicable handling or restocking fees will apply.

Order Cancellations & Changes

Any changes requested after an order has been dispatched — including address updates, delivery holds, or shipping preference adjustments, may result in delivery delays and may impact eligibility for replacements or refunds.

If you wish to change the color or model of your electric bike, scooter or accessory, this must be completed prior to shipment.

Please note that changing to a different bike model before dispatch may result in additional costs and extended processing times. Once an order has shipped, changes to the colour or model are no longer possible without incurring additional fees.

Parts Shipping to the Customer

Once a part has been dispatched, the customer is responsible for monitoring the shipment using the provided tracking number via the carrier’s website or customer service channels.

Please be aware that some couriers may attempt delivery only once. If delivery is unsuccessful, the package may be held at a designated courier facility or pickup location.

If the package is not collected and is returned to Handler Mobility, the customer will be responsible for the return shipping cost before the item can be re-shipped. Customers must first notify Handler Mobility to request re-delivery, after which applicable shipping fees will be communicated.

In the event that an incorrect part is ordered and has already been shipped, the customer will be responsible for the original shipping charges (including any carrier cancellation fees), as well as the shipping cost for the replacement part.

Delivery Availability

We deliver across the United Kingdom, European Union, and United States. Due to the size of our products and lithium battery shipping restrictions, certain remote regions are excluded.

Locations we do NOT deliver to:

United Kingdom

  • Northern Ireland (all BT postcodes)
  • Isle of Man
  • Channel Islands (Jersey and Guernsey)
  • Scottish Highlands and Islands (IV, HS, KW, ZE, KA27–KA28)

European Union & Europe

We do not ship to offshore islands, special customs regions, or remote Arctic areas, including:

  • Canary Islands (Spain)
  • Balearic Islands (Spain)
  • Corsica (France)
  • Sardinia (Italy)
  • Sicily (Italy)
  • Greek Islands
  • Ceuta (Spain)
  • Melilla (Spain)
  • Åland Islands (Finland)
  • Northern Sweden (including remote regions above central logistics zones)
  • Northern Norway (including Arctic and far-north regions)

United States

  • Alaska (AK)
  • Hawaii (HI)
  • Puerto Rico (PR)
  • Guam (GU)
  • US Virgin Islands (VI)

Remote & rural areas

Even within supported regions, some remote locations may be unserviceable. This includes:

  • Rural UK (including parts of Wales, Scotland, and South West England)
  • Remote areas in Scandinavia and Eastern Europe
  • Low-density or hard-to-access ZIP codes in the USA

What happens if your address is affected?

If your address falls into a restricted or remote zone:

  • We may request an alternative delivery address
  • A surcharge may apply, or
  • Your order may be cancelled and fully refunded

If you’re unsure, our support team can confirm delivery availability before you order.

We reserve the right to refuse or cancel orders where:

  • The delivery address is located in a remote or inaccessible region
  • Carrier or regulatory restrictions (including lithium battery transport rules) prevent fulfilment

Customer Responsibility

Customers must ensure their delivery address is serviceable. Where uncertain, customers should contact us prior to ordering.

All determinations regarding delivery feasibility are made at our sole discretion and are final.