Lithium-ion batteries power around 95% of electric bikes and scooters with high efficiency and performance. When handled correctly, they are safe and reliable. Following the guidance below will help reduce risk, extend battery life and ensure safe everyday use.

SAFETY ESSENTIAL 1

Use Only Approved Chargers

Always use the charger supplied with your electric bike or scooter, or a manufacturer-approved replacement. Using incompatible or low-quality chargers can lead to overheating, reduced battery life or potential safety risks.

SAFETY ESSENTIAL 2

No Idle Charging

Never leave your battery charging for long periods without supervision, especially overnight. Charging should be monitored so you can respond quickly if the battery or charger shows signs of overheating or malfunction.

SAFETY ESSENTIAL 3

Charge on a Safe, Stable Surface

Always charge your battery on a flat, stable and non-flammable surface such as concrete or tile. Avoid soft furnishings like beds, sofas or carpets, which can trap heat and increase fire risk.

SAFETY ESSENTIAL 4

Avoid Heat, Moisture and Direct Sunlight

Keep batteries and chargers away from heat sources, damp environments and direct sunlight. Excess heat or moisture can damage internal components and reduce overall battery performance and safety.

SAFETY ESSENTIAL 5

Do Not Use Damaged Batteries

If your battery is swollen, leaking, cracked or shows signs of physical damage, stop using it immediately. Damaged batteries can be unsafe and should be inspected or replaced by a qualified professional.

Understanding Your Battery

Lithium-ion batteries store a large amount of energy in a compact space. While designed with safety features, improper handling, damage or incorrect charging can increase the risk of overheating or failure.

Treat your battery as a critical component of your product, not a generic accessory.

Correct charging habits are essential for both safety and battery longevity.

Charging Safety

Best Practice

  • Use only the charger designed for your battery
  • Charge in a well-ventilated area
  • Place the battery on a stable, non-flammable surface
  • Disconnect the charger once fully charged

Avoid

  • Charging overnight or while unattended
  • Charging near flammable materials
  • Using damaged cables, plugs or chargers
  • Covering the battery or charger during use

Proper handling and storage helps maintain performance and reduces risk.

Usage Guidelines

Short-Term Storage

  • Keep in a cool, dry plac
  • Avoid direct sunlight and heat sources
  • Store away from flammable materials

Long-Term Storage

  • Store partially charged rather than fully charged or empty
  • Check periodically and recharge if needed
  • Avoid extreme temperatures (hot or freezing conditions)

Handling & Use

  • Avoid dropping, crushing or puncturing the battery
  • Do not open, modify or attempt repairs
  • Keep away from water or excessive moisture
  • Ensure the battery is securely fitted when in use

Warning Signs

Stop using the battery immediately if you notice:

  • Swelling or deformation
  • Excessive heat during use or charging
  • Unusual smell or leakage
  • Visible damage or corrosion

Transporting Batteries

  • Switch off the device before removing the battery
  • Protect the battery from impact or movement
  • Do not transport damaged batteries
  • Follow applicable regulations when travelling or shipping

Emergency Guidance

If you suspect a battery issue:

  • Stop using the battery immediately
  • Move it to a safe, open area away from flammable materials
  • Do not attempt to repair or open the battery
  • Contact customer support or a qualified professional

In case of fire:

  • Use appropriate fire safety equipment if safe to do so
  • Evacuate the area and contact emergency services

Disposal & Recycling

  • Do not dispose of batteries in household waste
  • Use approved recycling or disposal facilities
  • Follow local regulations for lithium-ion battery disposal

This guide provides general battery safety advice. Always follow the specific instructions provided with your product and its components.