Warranty Information
Overview
Handler Mobility offers warranty coverage on eligible Electric Bikes, Electric Scooters, and genuine parts (“Products”) in accordance with the applicable manufacturer’s warranty and the terms and conditions set out in this policy.
Most products sold by Handler Mobility are covered by a limited manufacturer warranty of up to one (1) year from the original date of purchase. Warranty coverage, duration, and applicable terms may vary depending on the product, component, or manufacturer and are specified, where applicable, on the product page or accompanying documentation. Handler Mobility does not guarantee a uniform warranty period across all products.
Warranty Eligibility
Warranty coverage applies only to:
- The original purchaser of the product
- Products purchased directly from Handler Mobility or an authorized seller
- Products used exclusively for personal, non-commercial purposes
Valid proof of purchase is required to submit a warranty claim. Warranty coverage is non-transferable and applies only to the original owner.
Geographic Scope
Warranty coverage is valid only in the country where the product was originally purchased, unless the product was shipped internationally by Handler Mobility at the time of sale. Products transported, resold, or used outside the original country of purchase may not be eligible for warranty coverage.
What Is Covered
Subject to the manufacturer’s terms, warranty coverage is limited to defects in materials and workmanship arising under normal and intended use during the applicable warranty period.
What Is Not Covered
Warranty coverage does not apply to, and Handler Mobility shall not be responsible for, damage or failure resulting from:
- Misuse, abuse, accidents, or improper operation
- Exposure to water, moisture, or environmental conditions beyond stated product specifications
- Commercial use, including but not limited to rentals, courier services, or delivery operations
- Unauthorized modifications, alterations, or repairs
- Use of third-party, non-approved, or incompatible parts or accessories
- Normal wear and tear, including tires, brake components, chains, grips, cables, and cosmetic damage
Warranty Claims Process
To initiate a warranty claim, customers must contact Handler Mobility through the designated support channels and provide valid proof of purchase along with details of the issue.
Where a claim is accepted:
- The customer is responsible for shipping the product to the designated manufacturer or service warehouse, including all associated shipping costs
- Labor, diagnostics, removal, reinstallation, and incidental expenses are not covered
Handler Mobility reserves the right to request additional information, images, or documentation before approving any warranty claim.
Remedies
At its sole discretion and in accordance with the applicable manufacturer’s warranty, Handler Mobility may arrange for:
- Repair of the defective product or component
- Replacement with the same or a comparable product or component
- Refund, where deemed appropriate
Any repaired or replacement product or part provided under warranty will be covered only for the remaining balance of the original warranty period and will not extend or renew the warranty.
Limitation of Liability
To the maximum extent permitted by law, Handler Mobility shall not be liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, any product, including loss of time, loss of use, or inconvenience.
Policy Updates
Handler Mobility reserves the right to amend or update this warranty policy at any time. The version in effect at the time of purchase shall apply.
HANDLER MOBILITY